Returns & Refund Policy

RETURNS & REFUND POLICY

At VAYRONX, every product is carefully inspected before dispatch. Many of our steering wheels and automotive interior components are made, configured, or prepared specifically according to the customer's vehicle and selected specifications.

Please read this Returns & Refund Policy carefully before placing your order.

CUSTOM & PERSONALISED PRODUCTS

Many VAYRONX steering wheels and interior components are made to order, vehicle-specific, or customised according to the specifications selected or provided by the customer.

Customisation may include, but is not limited to:

Vehicle make and model
Vehicle year and version
Steering wheel configuration
Carbon fiber finish
Leather or Alcantara configuration
Stitching
Center stripe
Paddle shifters
Trim and other selected specifications

Where a product is made to the customer's specifications or clearly personalised, returns due to a change of mind are not accepted once production or custom preparation has begun, to the extent permitted by applicable consumer law.

By placing an order for a customised or vehicle-specific product, the customer acknowledges that the product may be manufactured or configured specifically for their vehicle and selected specifications.

NON-CUSTOMISED PRODUCTS

For products that are not customised, personalised, vehicle-specific, or made to order, customers may request a return within 14 days of receiving their order, where required by applicable consumer law.

To be eligible for a return, the product must be:

Unused
Uninstalled
In its original condition
In its original packaging
Complete with all included accessories and components

Before returning any product, customers must contact us at vayronx.automotive@hotmail.com.

Returns sent without prior authorisation may not be accepted.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as possible at:

vayronx.automotive@hotmail.com

Please provide:

Your order number
A clear description of the issue
Clear photos and/or videos showing the issue
Photos of the packaging if the product was damaged during transportation

Once the case has been reviewed, we will provide an appropriate solution in accordance with applicable consumer law. Depending on the circumstances, this may include a repair, replacement, price reduction, or refund.

Nothing in this policy limits the customer's statutory rights regarding defective, damaged, incorrect, or non-conforming goods.

VEHICLE COMPATIBILITY

Customers are responsible for providing complete and accurate vehicle information when placing an order or when requested by VAYRONX.

This may include the vehicle make, model, year, version, and photographs of the original steering wheel.

VAYRONX uses this information to prepare the correct product configuration.

If a product is manufactured or configured based on incorrect or incomplete information provided by the customer, VAYRONX may be unable to accept a return or provide a free replacement.

If the customer provided the correct requested information and the product supplied is nevertheless incompatible due to an error attributable to VAYRONX, please contact us so we can review and resolve the issue.

INSTALLATION

We strongly recommend that all steering wheels and automotive components are installed by a qualified automotive professional.

VAYRONX is not responsible for damage resulting from incorrect installation, misuse, improper handling, unauthorised modification, accidents, or installation that does not follow appropriate professional procedures.

This does not affect your statutory rights where the product itself is defective or non-conforming.

RETURN SHIPPING

For eligible change-of-mind returns of non-customised products, the customer is responsible for the direct cost of return shipping unless otherwise required by applicable law.

If a return is required because the product is defective, damaged, incorrect, or otherwise non-conforming, VAYRONX will handle the applicable return costs where required by consumer law.

All returned products must be securely packaged to prevent damage during transportation.

REFUNDS

Once an authorised return has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will be issued to the original payment method used when placing the order.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Original premium or expedited shipping charges, where applicable, may not be refundable except where required by law.

ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at:

vayronx.automotive@hotmail.com

For customised, personalised, made-to-order, or vehicle-specific products, cancellation may no longer be possible once production or custom preparation has begun.

If production has not yet started, we will review your cancellation request and confirm whether the order can still be cancelled.